Help & Support
We're here to
help you always
Reach the Aashirwad Jewellers support team by phone, email, or WhatsApp. We typically respond within a few business hours.
Contact Us
Business Hours
Monday – Friday
9:00 AM – 7:00 PM IST
Open
Saturday
9:00 AM – 5:00 PM IST
Open
Sunday
Closed
Closed
Public Holidays
Closed
Closed
Support Categories
Account & Login
Password reset, OTP issues, account access and profile updates.
Live Rates
Rate feed not updating, stale prices, or display issues in the app.
Bank Details
Queries about displayed bank information or payment references.
KYC & Documents
Document upload failures, verification status, or re-submission.
Notifications
Push notification delivery issues or device registration problems.
Security & Privacy
Data concerns, suspicious activity, or account security queries.
Frequently Asked Questions
How do I reset my account password?
Open the app, tap Forgot Password on the login screen, and follow the OTP-based reset flow. If you face any issues, email us at as0321763@gmail.com.
Why is my live rate feed not updating?
Ensure you have a stable internet connection. Pull down on the rates screen to refresh. If the issue persists, force-quit the app and reopen it. Contact support if the problem continues.
My KYC documents were uploaded — why is my account still pending?
KYC verification is done manually by the admin team during business hours. If your account remains pending for more than 24 working hours, contact us via phone or WhatsApp for a faster resolution.
Is my personal and financial data secure?
Yes. All data is encrypted in transit using TLS 1.2+ and stored securely on cloud infrastructure. We do not sell or share your data with third parties. See our Privacy Policy for full details.
I'm not receiving push notifications — what should I do?
Check that notification permissions are enabled for the app in your device settings. If already enabled, log out and log back in to refresh your device token. Contact support if the issue persists.